Subscription and refunds
Updated 2026-10-02
This document applies to the business that pays for the Veseu software. It does not apply to a customer who buys in a store.
Who pays
The only payment to Veseu is the software subscription, and the merchant pays it.
A store customer does not pay Veseu and does not pay at the subscription checkout. Veseu takes no percentage of orders.
An order in the store is sent on WhatsApp. Payment, delivery, and returns for the product are between the customer and the merchant.
The first 14 days
A new store opens for 14 days with no payment and no card. Nothing is charged during that time.
After 14 days, the plan for the merchant’s country is the price shown on veseu.com at the time of payment. A country with no plan on the site has no subscription.
A store that was already open before paid subscriptions started stays open, with no 14-day clock.
What is sold
The product is digital access to the dashboard and the store address. After a payment is received, access opens immediately.
A monthly subscription renews each month. A yearly subscription renews each year, only where the site shows a yearly price.
The charge is made by the payment provider at checkout. Veseu does not store the card number.
Cancellation
The next renewal can be cancelled from the subscription page in the dashboard, or by writing to the contact email.
Cancellation stops the next charge. The period already paid runs until it ends.
Closing the account itself is a separate request, as described in the terms of use.
Refunds
Nothing is charged in the first 14 days, so there is nothing to refund.
After a payment, the period already paid is not refunded, because access to the software was provided.
Where the law requires a refund, that law applies.
These documents describe the service as it runs. They are not legal advice and they do not replace a lawyer. If a translation conflicts with the Hebrew text, the Hebrew text prevails.
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